Global Manufacturing Enterprise, Asia–Pacific
Implemented ServiceNow ITSM and CMDB modules across all regions
Standardised incident, problem, and change management workflows
Integrated monitoring tools for automated ticket creation and routing
Built comprehensive operational dashboards for leadership visibility
Established single source of truth for infrastructure assets
The client was operating multiple IT service tools across regions, leading to inconsistent processes, delayed incident resolution, and poor visibility into asset and configuration data.
Regional teams used different ticketing systems, creating data silos and making it impossible to gain enterprise-wide operational insights or enforce consistent service standards.
Pharmaceutical Shared Services Centre (GCC)
Challenge
Solution Delivered
Manual HR onboarding, access provisioning, and approval processes were causing significant delays and compliance risks across multiple locations.
New employees experienced frustrating delays in receiving system access and equipment, impacting productivity and creating poor first impressions. HR and IT teams spent excessive time on repetitive manual tasks.
Implemented ServiceNow HR Service Delivery workflows spanning entire
employee lifecycle
Automated onboarding approval chains and system provisioning requestsIntegrated monitoring tools for automated ticket creation and routing
Integrated identity management systems for seamless access control
Created intuitive employee self-service portal for common requests
Established compliance tracking and audit trail capabilities
Implemented ServiceNow HR Service Delivery workflows spanning entire
employee lifecycle
Automated onboarding approval chains and system provisioning requestsIntegrated monitoring tools for automated ticket creation and routing
Integrated identity management systems for seamless access control
Created intuitive employee self-service portal for common requests
Established compliance tracking and audit trail capabilities
Hi
Hi
Hi
LET'S BUILD WHAT'S NEXT
Partner with Synovus8 to accelerate GCC setup, scale engineering teams, and deliver AI-powered transformation.
Global Manufacturing Enterprise, Asia–Pacific
Implemented ServiceNow ITSM and CMDB modules across all regions
Standardised incident, problem, and change management workflows
Integrated monitoring tools for automated ticket creation and routing
Built comprehensive operational dashboards for leadership visibility
Established single source of truth for infrastructure assets
The client was operating multiple IT service tools across regions, leading to inconsistent processes, delayed incident resolution, and poor visibility into asset and configuration data.
Regional teams used different ticketing systems, creating data silos and making it impossible to gain enterprise-wide operational insights or enforce consistent service standards.
Pharmaceutical Shared Services Centre (GCC)
Challenge
Solution Delivered
Manual HR onboarding, access provisioning, and approval processes were causing significant delays and compliance risks across multiple locations.
New employees experienced frustrating delays in receiving system access and equipment, impacting productivity and creating poor first impressions. HR and IT teams spent excessive time on repetitive manual tasks.
Implemented ServiceNow HR Service Delivery workflows spanning entire
employee lifecycle
Automated onboarding approval chains and system provisioning requestsIntegrated monitoring tools for automated ticket creation and routing
Integrated identity management systems for seamless access control
Created intuitive employee self-service portal for common requests
Established compliance tracking and audit trail capabilities
Implemented ServiceNow HR Service Delivery workflows spanning entire
employee lifecycle
Automated onboarding approval chains and system provisioning requestsIntegrated monitoring tools for automated ticket creation and routing
Integrated identity management systems for seamless access control
Created intuitive employee self-service portal for common requests
Established compliance tracking and audit trail capabilities
Hi
Hi
Hi
LET'S BUILD WHAT'S NEXT
Partner with Synovus8 to accelerate GCC setup, scale engineering teams, and deliver AI-powered transformation.
Global Manufacturing Enterprise, Asia–Pacific
Implemented ServiceNow ITSM and CMDB modules across all regions
Standardised incident, problem, and change management workflows
Integrated monitoring tools for automated ticket creation and routing
Built comprehensive operational dashboards for leadership visibility
Established single source of truth for infrastructure assets
The client was operating multiple IT service tools across regions, leading to inconsistent processes, delayed incident resolution, and poor visibility into asset and configuration data.
Regional teams used different ticketing systems, creating data silos and making it impossible to gain enterprise-wide operational insights or enforce consistent service standards.
Pharmaceutical Shared Services Centre (GCC)
Challenge
Solution Delivered
Manual HR onboarding, access provisioning, and approval processes were causing significant delays and compliance risks across multiple locations.
New employees experienced frustrating delays in receiving system access and equipment, impacting productivity and creating poor first impressions. HR and IT teams spent excessive time on repetitive manual tasks.
Implemented ServiceNow HR Service Delivery workflows spanning entire
employee lifecycle
Automated onboarding approval chains and system provisioning requestsIntegrated monitoring tools for automated ticket creation and routing
Integrated identity management systems for seamless access control
Created intuitive employee self-service portal for common requests
Established compliance tracking and audit trail capabilities
Implemented ServiceNow HR Service Delivery workflows spanning entire
employee lifecycle
Automated onboarding approval chains and system provisioning requestsIntegrated monitoring tools for automated ticket creation and routing
Integrated identity management systems for seamless access control
Created intuitive employee self-service portal for common requests
Established compliance tracking and audit trail capabilities
Hi
Hi
Hi
LET'S BUILD WHAT'S NEXT
Partner with Synovus8 to accelerate GCC setup, scale engineering teams, and deliver AI-powered transformation.