GCC Expansion
ENTERPRISE LICENSE RENEWAL AND OBSERVABILITY ENABLEMENT FOR A LEADING RETAIL AND ECOMMERCE GROUP
A large retail and ecommerce group operating across India and Southeast Asia. The client runs a high-volume omnichannel business with peak season surges, complex data pipelines, and more than 200 business-critical applications. Their technology stack includes Microsoft Azure, AWS workloads, and several on-prem integrations. They rely heavily on job scheduling, monitoring, and observability platforms to keep order processing, warehouse operations, customer transactions, and supply chain data running smoothly
Year :
2025
Industry :
Ecommerce group
Client :
InnovateTech
Project Duration :
5 weeks
Business Challenge
The client’s enterprise license landscape had grown complex over the years. They used multiple products in the observability and integration suite, including: UC4 (Automic) Job Scheduler from Broadcom OP5 monitoring tool for real time infrastructure health Application Performance Monitoring tools (APM) Cloud workloads on Microsoft Azure and AWS services.
The challenges faced:
License renewals were happening in silos across IT, infra, cloud, and DevOps teams. Several products were underutilized, leading to unnecessary spend. Renewal cycles were missed or rushed, causing compliance risks and potential downtime. Retail peak season required stronger observability and failover planning. Lack of unified visibility across data pipelines and scheduled jobs. The client needed a partner to centralize license management, negotiate renewals smartly, and strengthen observability readiness for festive sales and high-volume periods.
SYNOVUS8 ENGAGEMENT SCOPE
Synovus8 partnered with the client as an end-to-end subscription and renewal support partner covering:
Enterprise License Management
Consolidated all renewal timelines for Microsoft, AWS, Broadcom UC4, OP5, and APM tools. Created a central license calendar to avoid last-minute renewals. Identified SKU optimizations and dropped unused modules.
UC4 Job Scheduler Renewal and Optimization
The UC4 scheduler was responsible for:
Daily order processing
Inventory sync between warehouses and online systems
Batch reconciliation for payment gateways
Nightly data pipeline triggers for dashboards
SYNOVUS8:
Renewed and optimized license counts Set up HA clustering support with the vendor Tuned job workflows to reduce execution time by 14 percent Ensured high availability during peak traffic weeks
OP5 Monitoring License Upgrade
OP5 was serving as the backbone monitoring tool for:
VM health
API endpoints
Databases
Network components across 42 branches and two data centers
Synovus8:
Renewed licenses with improved support terms Integrated OP5 alerts with the client's ITSM tool Reduced false alerts by adjusting thresholds and templates Enabled SLA reporting for leadership
APM and Cloud Renewals
Reviewed Azure and AWS usage patterns
Helped right-size cloud subscriptions
Renewed APM tools used for checkout flow monitoring
Ensured synthetic monitoring for end-to-end customer journey
Cost and Compliance Optimization
Achieved a 17 percent cost reduction across the renewal cycle
Ensured compliance for all enterprise software audits
Built a dashboard for procurement and finance teams for visibility
Business Impact Operational Stability
Retail operations are highly dependent on timely job scheduling. Post-engagement, order sync failures reduced significantly due to UC4 workflow optimization and better monitoring integration.
Improved Observability
With OP5 and APM tools stabilized, the IT team gained real time observability across applications, networks, and payment flows. This helped detect issues faster during hightraffic weekends.
Cost Savings
Through SKU optimization, unused module removal, and cloud rightsizing, the client saved 17 percent on annual subscription costs.
Seamless Renewals
The procurement and IT teams no longer scramble to meet renewal deadlines. Every license is proactively tracked and negotiated by Synovus8.
Scalability for Festive Seasons
The improved job scheduling and observability framework helped the client scale smoothly during Big Billion Days, Diwali sale, and New Year shopping cycles.
Who This Applies To
The same model applies to:
Large retail chains
Ecommerce platforms
BFSI firms with heavy batch processing
Manufacturing companies with supply chain workflows
Data engineering teams running complex pipelines
Summary
Synovus8 helped the client simplify enterprise renewals, strengthen monitoring, improve job scheduling stability, and reduce costs. The engagement created a more predictable, compliant, and scalable operations framework for a high-growth retail business.
More Projects
GCC Expansion
ENTERPRISE LICENSE RENEWAL AND OBSERVABILITY ENABLEMENT FOR A LEADING RETAIL AND ECOMMERCE GROUP
A large retail and ecommerce group operating across India and Southeast Asia. The client runs a high-volume omnichannel business with peak season surges, complex data pipelines, and more than 200 business-critical applications. Their technology stack includes Microsoft Azure, AWS workloads, and several on-prem integrations. They rely heavily on job scheduling, monitoring, and observability platforms to keep order processing, warehouse operations, customer transactions, and supply chain data running smoothly
Year :
2025
Industry :
Ecommerce group
Client :
InnovateTech
Project Duration :
5 weeks
Business Challenge
The client’s enterprise license landscape had grown complex over the years. They used multiple products in the observability and integration suite, including: UC4 (Automic) Job Scheduler from Broadcom OP5 monitoring tool for real time infrastructure health Application Performance Monitoring tools (APM) Cloud workloads on Microsoft Azure and AWS services.
The challenges faced:
License renewals were happening in silos across IT, infra, cloud, and DevOps teams. Several products were underutilized, leading to unnecessary spend. Renewal cycles were missed or rushed, causing compliance risks and potential downtime. Retail peak season required stronger observability and failover planning. Lack of unified visibility across data pipelines and scheduled jobs. The client needed a partner to centralize license management, negotiate renewals smartly, and strengthen observability readiness for festive sales and high-volume periods.
SYNOVUS8 ENGAGEMENT SCOPE
Synovus8 partnered with the client as an end-to-end subscription and renewal support partner covering:
Enterprise License Management
Consolidated all renewal timelines for Microsoft, AWS, Broadcom UC4, OP5, and APM tools. Created a central license calendar to avoid last-minute renewals. Identified SKU optimizations and dropped unused modules.
UC4 Job Scheduler Renewal and Optimization
The UC4 scheduler was responsible for:
Daily order processing
Inventory sync between warehouses and online systems
Batch reconciliation for payment gateways
Nightly data pipeline triggers for dashboards
SYNOVUS8:
Renewed and optimized license counts Set up HA clustering support with the vendor Tuned job workflows to reduce execution time by 14 percent Ensured high availability during peak traffic weeks
OP5 Monitoring License Upgrade
OP5 was serving as the backbone monitoring tool for:
VM health
API endpoints
Databases
Network components across 42 branches and two data centers
Synovus8:
Renewed licenses with improved support terms Integrated OP5 alerts with the client's ITSM tool Reduced false alerts by adjusting thresholds and templates Enabled SLA reporting for leadership
APM and Cloud Renewals
Reviewed Azure and AWS usage patterns
Helped right-size cloud subscriptions
Renewed APM tools used for checkout flow monitoring
Ensured synthetic monitoring for end-to-end customer journey
Cost and Compliance Optimization
Achieved a 17 percent cost reduction across the renewal cycle
Ensured compliance for all enterprise software audits
Built a dashboard for procurement and finance teams for visibility
Business Impact Operational Stability
Retail operations are highly dependent on timely job scheduling. Post-engagement, order sync failures reduced significantly due to UC4 workflow optimization and better monitoring integration.
Improved Observability
With OP5 and APM tools stabilized, the IT team gained real time observability across applications, networks, and payment flows. This helped detect issues faster during hightraffic weekends.
Cost Savings
Through SKU optimization, unused module removal, and cloud rightsizing, the client saved 17 percent on annual subscription costs.
Seamless Renewals
The procurement and IT teams no longer scramble to meet renewal deadlines. Every license is proactively tracked and negotiated by Synovus8.
Scalability for Festive Seasons
The improved job scheduling and observability framework helped the client scale smoothly during Big Billion Days, Diwali sale, and New Year shopping cycles.
Who This Applies To
The same model applies to:
Large retail chains
Ecommerce platforms
BFSI firms with heavy batch processing
Manufacturing companies with supply chain workflows
Data engineering teams running complex pipelines
Summary
Synovus8 helped the client simplify enterprise renewals, strengthen monitoring, improve job scheduling stability, and reduce costs. The engagement created a more predictable, compliant, and scalable operations framework for a high-growth retail business.
More Projects
GCC Expansion
ENTERPRISE LICENSE RENEWAL AND OBSERVABILITY ENABLEMENT FOR A LEADING RETAIL AND ECOMMERCE GROUP
A large retail and ecommerce group operating across India and Southeast Asia. The client runs a high-volume omnichannel business with peak season surges, complex data pipelines, and more than 200 business-critical applications. Their technology stack includes Microsoft Azure, AWS workloads, and several on-prem integrations. They rely heavily on job scheduling, monitoring, and observability platforms to keep order processing, warehouse operations, customer transactions, and supply chain data running smoothly
Year :
2025
Industry :
Ecommerce group
Client :
InnovateTech
Project Duration :
5 weeks
Business Challenge
The client’s enterprise license landscape had grown complex over the years. They used multiple products in the observability and integration suite, including: UC4 (Automic) Job Scheduler from Broadcom OP5 monitoring tool for real time infrastructure health Application Performance Monitoring tools (APM) Cloud workloads on Microsoft Azure and AWS services.
The challenges faced:
License renewals were happening in silos across IT, infra, cloud, and DevOps teams. Several products were underutilized, leading to unnecessary spend. Renewal cycles were missed or rushed, causing compliance risks and potential downtime. Retail peak season required stronger observability and failover planning. Lack of unified visibility across data pipelines and scheduled jobs. The client needed a partner to centralize license management, negotiate renewals smartly, and strengthen observability readiness for festive sales and high-volume periods.
SYNOVUS8 ENGAGEMENT SCOPE
Synovus8 partnered with the client as an end-to-end subscription and renewal support partner covering:
Enterprise License Management
Consolidated all renewal timelines for Microsoft, AWS, Broadcom UC4, OP5, and APM tools. Created a central license calendar to avoid last-minute renewals. Identified SKU optimizations and dropped unused modules.
UC4 Job Scheduler Renewal and Optimization
The UC4 scheduler was responsible for:
Daily order processing
Inventory sync between warehouses and online systems
Batch reconciliation for payment gateways
Nightly data pipeline triggers for dashboards
SYNOVUS8:
Renewed and optimized license counts Set up HA clustering support with the vendor Tuned job workflows to reduce execution time by 14 percent Ensured high availability during peak traffic weeks
OP5 Monitoring License Upgrade
OP5 was serving as the backbone monitoring tool for:
VM health
API endpoints
Databases
Network components across 42 branches and two data centers
Synovus8:
Renewed licenses with improved support terms Integrated OP5 alerts with the client's ITSM tool Reduced false alerts by adjusting thresholds and templates Enabled SLA reporting for leadership
APM and Cloud Renewals
Reviewed Azure and AWS usage patterns
Helped right-size cloud subscriptions
Renewed APM tools used for checkout flow monitoring
Ensured synthetic monitoring for end-to-end customer journey
Cost and Compliance Optimization
Achieved a 17 percent cost reduction across the renewal cycle
Ensured compliance for all enterprise software audits
Built a dashboard for procurement and finance teams for visibility
Business Impact Operational Stability
Retail operations are highly dependent on timely job scheduling. Post-engagement, order sync failures reduced significantly due to UC4 workflow optimization and better monitoring integration.
Improved Observability
With OP5 and APM tools stabilized, the IT team gained real time observability across applications, networks, and payment flows. This helped detect issues faster during hightraffic weekends.
Cost Savings
Through SKU optimization, unused module removal, and cloud rightsizing, the client saved 17 percent on annual subscription costs.
Seamless Renewals
The procurement and IT teams no longer scramble to meet renewal deadlines. Every license is proactively tracked and negotiated by Synovus8.
Scalability for Festive Seasons
The improved job scheduling and observability framework helped the client scale smoothly during Big Billion Days, Diwali sale, and New Year shopping cycles.
Who This Applies To
The same model applies to:
Large retail chains
Ecommerce platforms
BFSI firms with heavy batch processing
Manufacturing companies with supply chain workflows
Data engineering teams running complex pipelines
Summary
Synovus8 helped the client simplify enterprise renewals, strengthen monitoring, improve job scheduling stability, and reduce costs. The engagement created a more predictable, compliant, and scalable operations framework for a high-growth retail business.