Challenge

A healthcare network managing 15 hospitals was facing delays in IT support and medical system maintenance requests.

Pain Points

• Delayed system support affecting patient services

• High volume of manual service requests

• No standardized request management

• Limited visibility into issue resolution

Solution

We implemented ServiceNow IT Service Management with automated service catalogs and request workflows

tailored for hospital operations.

Results

• 50% faster request resolution

• Improved system uptime for clinical systems

• Automated request routing

• Better service tracking for hospital staff